We ship using USPS and/or UPS based on weight of package calculated at time of shipping. These rates are controlled by USPS and/or UPS not us.
You have 30 days to return an item, it must be new and unopened. If you used the soap, oil, balm or comb at all, we cannot accept a return. Contact us for a return authorization or shipping label for unopened product. If products arrived damaged, please send a photo of the damaged product for our insurance to collect from the postal carrier and we will replace it for free.
FDA Required Disclaimer
This notice is required by the Federal Food Drug & Cosmetic Act: The contents of this website are for informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Always consult your doctor if you are pregnant, lactating or have other health conditions before applying these products. Keep out of eyes & mucous membranes. All of our products should be used with the same care and caution as any other bath or household product that you use. JAL Organics assumes no liability for claims arising from the misuse of our products.
Please note: We are not liable for allergic reactions, we list all of the ingredients for our products on our website and on product labels. If you are allergic to an ingredient do not purchase. If you didn't know you had an allergy to a specific ingredient we are sorry, we recommend taking Benedryl by the package directions and going to your doctor.
In the event of an allergic reaction please let us know even if you don't intend to try to get a refund.